Mar Augusthinose College (MAC) has established a grievance mechanism to promote a secure and supportive environment for students' personal growth and education. The college encourages students to voice any academic or non-academic concerns they may have, without fear or worry. Each department at the college will have a Grievance Redress Committee, consisting of a course teacher, a senior teacher, and the Head of the department as the chairman. The committee will be responsible for addressing all grievances that are raised.

Members

The mechanism of student grievance redressal typically involves the following steps:

Grievance Registration: Students can register their grievances in writing or online through a designated grievance portal. The institution must ensure that the portal is easily accessible and user-friendly for students.

Verification of Grievance: The grievance redressal committee will verify the authenticity of the grievance and ensure that it falls within the purview of the committee.

Investigation: The committee will investigate the grievance and gather all relevant information and evidence related to the complaint.

Hearing: The committee will conduct a hearing where both the complainant and the respondent will be given an opportunity to present their case.

Decision: The committee will arrive at a decision based on the evidence and facts presented during the hearing. The decision may involve a recommendation for action to be taken against the respondent or for changes to be made to the institution's policies or procedures.

Communication of the decision: The committee must communicate the decision to the complainant and respondent in writing, outlining the reasons for the decision.

Follow-up: The committee should ensure that the recommended actions are implemented and follow up with the complainant to ensure their satisfaction with the resolution.